Curated by our pharmacists
Open a product, choose an option if it has variants, and tap “Add to cart” or “Buy now”. In the cart tap “Proceed to checkout”, enter or pick a “Shipping address”, choose a “Delivery method” and a “Payment method”, then tap “Place order”. You need to be signed in at checkout. Items marked “Pre-order” ship after the date shown and may take a deposit now, with the balance due before dispatch.
The methods available for your order are listed at checkout under “Payment method”, and can include online payment through a payment gateway and bank transfer. With bank transfer, LSevin shows the amount and account details, and the order is confirmed once the payment is verified. If an online payment doesn't go through, your order stays saved and you can retry payment without placing a second order.
Delivery options and their cost depend on your address, so they appear at checkout once you enter it. The order summary shows the shipping charge, or “Free” when there isn't one. If you see “Delivery is unavailable for this address”, the shop can't deliver there yet, so try another address. After your order ships, the tracking number and carrier appear on the order in “My orders”.
Yes, until fulfilment starts. Open the order in “My orders” and tap “Cancel order”. If you had already paid, the refund isn't automatic: the LSevin team processes it, and the order shows that a refund is pending. Once the order has shipped it can no longer be cancelled, but you can request a return instead.
For an order that has shipped or been completed, open it in “My orders” and tap “Request a return”. Choose the items and quantities, say why you are returning them, and submit. The LSevin team reviews each request, and its progress shows under “Returns” on the order page. Whether an item qualifies is decided in that review, so contact support before sending anything back if you're unsure.
Yes. Product pages have a “Free consultation before buying” button: leave your phone number and a short note, and an LSevin advisor calls you back. The consultation is free. To weigh up similar products, add them to “Compare” to see them side by side, or save them to your wishlist and decide later.
