Probing

If the patient is unable to attend, they must inform the reception of the cancellation as soon as possible.

It is recommended that appointments be canceled at least 24 hours before the scheduled time.

If the patient does not provide prior notice and fails to attend, the appointment will be considered canceled.

In case of repeated no-shows without prior notice, future appointment bookings may be subject to restrictions or special conditions.

If the patient arrives significantly late, the reception may cancel the appointment or reschedule it for another time, depending on the physician’s circumstances.

Appointment cancellation or rescheduling is subject to the physician’s availability and existing appointments, and there is no guarantee that an alternative time will be available.

If a payment has been made for the appointment, refunds will be processed according to the center’s policies.

If an appointment is canceled by the medical center or physician, the patient’s payment will be fully refunded.

If the appointment is canceled by the patient, the refund will be processed according to the time of cancellation and the center’s policies.

If the patient requests to withdraw before the service is provided, the payment may be refundable where applicable.

Once the medical service has been fully provided, the payment is non-refundable, except in cases where an error in payment collection or an additional charge has occurred.

In the event of an additional charge or financial error, the excess amount will be refunded to the patient after review.

Refunds will only be issued to the original payer or to the account/payment method approved by the center.

The refund timeline and method must be communicated to the patient, and the receipt or relevant refund documentation must be recorded and retained.

In case of a dispute regarding the refundable amount, the matter will be reviewed and determined by the reception officer or the center’s management.

Verify the patient’s identity using valid documents and record accurate information.

Record the reason for the visit and the type of admission: emergency, elective, inpatient, outpatient, etc.

Review the physician’s admission order and match it with the patient’s information.

Complete admission forms and consent forms before admission, when possible.

Verify insurance coverage and its validity and record the insurance information.

Record the accompanying person’s information and emergency contact number.

Issue a medical record/patient identification number and prevent the creation of duplicate records.

Maintain the confidentiality of patient information and do not disclose information to unauthorized individuals.

Prevent patient identification errors, especially among patients with the same name, by verifying multiple identifiers such as name, national ID number, and date of birth.

The patient’s personal, medical, and medical record information is strictly confidential and must not be disclosed to others without authorization.

Avoid mentioning the patient’s name, illness, diagnosis, test results, or other medical information in the presence of unrelated individuals.

Patients’ documents and medical records must be stored in a manner that prevents unauthorized access.

Telephone inquiries regarding the patient’s condition, test results, or medical information may only be answered in accordance with the center’s policies and after verifying the caller’s identity.

Patient information in the admission system and electronic medical record must not be accessible to unrelated staff.

Taking photographs, recording videos, or making audio recordings of the patient or medical records without the necessary consent and authorization is prohibited.

Center staff are required to maintain the confidentiality of patient information even after their employment or cooperation with the center has ended.

Any observed disclosure of information or unauthorized access must be reported immediately to the responsible person.